Luxury Brands Adapt to AI-Driven Customer Journeys
Luxury Brands Adapt to AI-Driven Customer Journeys
IN · Published Jul 3, 2026
Luxury brands are rethinking their visibility strategies as AI tools like ChatGPT become a key part of the customer journey.
According to a study by the Comité Colbert and Bain & Company, 82% of luxury clients used AI tools during their last purchase to compare products, discover brands, or prepare for boutique visits.

Impact & Risks

The rise of AI in customer interactions could disrupt traditional luxury marketing strategies, potentially reducing website traffic by up to 40% for brands that fail to adapt. Indian luxury brands and retailers must quickly embrace AEO and create unique, high-quality content to remain competitive. The shift also presents an opportunity for smaller brands to gain visibility if they can effectively leverage AI tools.

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